Privacy Policy

This Privacy Policy explains how Harry Singh ("we", "us", "our") collects, uses, discloses and protects personal information when you use the Digital Closet mobile application and its related services (the "App"). It is written to meet Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, and it also describes rights you may have under other laws such as the EU/UK GDPR and U.S. state privacy laws.

By creating an account or using the App you acknowledge that you have read this policy. Please also read our Terms of Service.

1. Information we collect

Information you give us

• Account information: email address, display name and password. Passwords are stored only as a one-way hash; we cannot see them.
• Profile information (optional): gender, body type, style preferences, profile photo, and your home location or city.
• Wardrobe content: photos of clothing and accessories you add, and details such as category, colours, seasons, tags, brand, favourites, wear and wash history.
• Photos of you (optional): images you upload for your profile or for styling features.
• Outfits and plans: saved outfits, outfit history, ratings and feedback, trips (destination, dates, style), and packing lists.
• Donations (optional): the pickup address, date and time you choose, and the charity you select, when you use donation features.
• Support messages: the email address, message and any screenshots you send us through the in-app support form.

Information collected automatically

• Device location (with your permission): approximate or precise location, used to show local weather. You can deny or revoke this permission at any time in your device settings and enter a city instead.
• Camera and photo library (with your permission): used only when you choose to take or pick a photo.
• Usage and preference data: stylist requests (occasion, mood, weather, time zone), which suggestions you accept or reject, and preference patterns the App learns from them to improve your recommendations.
• Log and security data: IP address, device and browser/user-agent information, and session records, used to keep your account secure.
• Crash and error reports: error details, app version, operating system version and device model, sent when the App encounters a problem.

We do not use advertising identifiers, third-party advertising, or third-party analytics or tracking SDKs, and we do not track you across other companies' apps or websites.

2. How we use your information

• to create and secure your account and authenticate you;
• to provide the App's features: organizing your wardrobe, analysing clothing photos, suggesting outfits based on your items, preferences and local weather, trip packing, and donation scheduling;
• to personalize and improve recommendations for you;
• to apply plan limits and prevent abuse, fraud and security incidents;
• to diagnose crashes, fix bugs and improve the App;
• to respond to your support requests and send you service-related messages;
• to comply with law and enforce our Terms of Service.

We do not sell your personal information, do not "share" it for cross-context behavioural advertising, and do not use it to make decisions that produce legal or similarly significant effects about you.

3. Consent and legal bases

We rely on your consent, which you give when you create an account and accept this policy, and which you give separately for device permissions such as location, camera and photos. You may withdraw consent at any time, subject to legal or contractual restrictions; withdrawing may mean some features no longer work. Where the GDPR applies, our legal bases are performance of our contract with you, your consent, our legitimate interests (security, fraud prevention and improving the App), and compliance with legal obligations.

4. How we share information

We share personal information only with service providers that process it on our behalf to run the App, generally under contractual confidentiality and security obligations, and only as needed for the purposes below:

We may also disclose information (a) if required by law, subpoena or other legal process; (b) to protect the rights, property or safety of you, us or others, or to investigate fraud or security issues; (c) in connection with a merger, sale or transfer of the App, in which case this policy will continue to apply to your information; or (d) with your consent.

5. Where your information is stored

Our service providers may store or process information in Canada, the United States or other countries, so your information may be stored or processed outside your province or country. Information processed outside Canada is subject to the laws of those countries and may be accessible to their courts, law enforcement and national security authorities. Where required, we use reasonable contractual protections for these transfers.

6. How long we keep it

• Account data, wardrobe content and photos: kept while your account is active. When you delete your account in the App (Settings → Delete Account), we delete or de-identify your account, profile, wardrobe, outfits and associated data from our database, and your uploaded files from storage.
• Support messages: may be kept after account deletion so we can finish handling your request; screenshots are deleted with your account.
• Crash reports and security logs: kept only as long as needed to fix problems and protect the service.
• Backups: deleted data may remain in backups kept by us or our providers for a limited period before it is overwritten.

We may keep information longer where required by law or to resolve disputes and enforce our agreements.

7. Security

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information, including encryption in transit (HTTPS), hashed passwords, private photo storage with expiring access links and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach of security safeguards creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required by law.

8. Your rights and choices

Subject to applicable law, you may:

• access the personal information we hold about you and learn how it has been used and disclosed;
• correct inaccurate information (most of it you can edit directly in the App);
• delete your account and data (Settings → Delete Account, or by contacting us);
• withdraw consent, including by turning off location, camera or photo permissions in your device settings;
• where the GDPR or similar laws apply, object to or restrict certain processing and receive your data in a portable format;
• if you are a U.S. resident, exercise any rights your state law grants you. We do not sell or share personal information for targeted advertising, and we will not discriminate against you for exercising your rights.

To make a request, email us at the address below. We may need to verify your identity, and we will respond within the period the law requires. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada, the Information and Privacy Commissioner of Ontario where it has jurisdiction, or your local data protection authority.

9. Children

The App is not directed to children under 13, and we do not knowingly collect personal information from them. Users under the age of majority in their province or country need the permission of a parent or guardian. If you believe a child has given us personal information, contact us and we will take reasonable steps to delete it.

10. Changes to this policy

We may update this policy from time to time. We will post the updated version here with a new effective date and, if the changes are significant, notify you in the App or ask for your consent again before they apply to you.

11. Contact us

Privacy questions, requests and complaints:
Harry Singh (Privacy Officer), Ontario, Canada
Email: firstwish13@gmail.com